Quality Espresso has trained five hundred baristas and coffee professionals in 2013

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The Training Department has organized workshops and training sessions in which some 500 students have participated, mostly baristas, managers and sales people.

The sessions are aimed at “teaching our customers how to use espresso equipment" but also deal with "aspects such as the amount of coffee needed for a good espresso or what the world’s best green coffees are", says Ruben Sanz, Head of Training.

Furthermore, the department’s manager is approved by the Speciality Coffee Association of Europe to teach courses and to certify baristas according to this prestigious organization’s standards.

Barcelona, November 2013.- Quality Espresso does not only design, produce and distribute its professional espresso machines worldwide. Nor is the company content with an R&D Department which innovates to stay one step ahead of the competition. In recent years its Training Department has also been responsible for teaching the secrets of espresso coffee preparation and latte art, as well as how to use its coffee equipment. This year the department, whose manager is approved by the Speciality Coffee Association of Europe (SCAE), has organized workshops and training sessions for about five hundred students, mostly baristas, managers and sales people.

The training sessions are designed to "teach our customers how to use espresso equipment" but they also cover "aspects such as the amount of coffee needed for a good espresso, the right milk temperature in a cappuccino or what the world’s best green coffees are", says Ruben Sanz, the Training Department Manager. "It's an after-sales service that no other machine manufacturer offers", he adds. The task of the department, which is linked to the Sales area, is highly valued by customers, mostly roasters and hotel or restaurant chains, because it helps their managers and sales personnel know the product thoroughly and because it gives valuable skills to baristas and coffee beverage managers". “The fact that we are able to train our clients as well as baristas and beverage professionals has contributed to the prestige of our equipment and is also great support for the sales process", says Julian Melbourne, Export Director.

Courses are taught in the company’s Training Room "but also on request at the premises of customers or distributors, whether in Spain, Europe, Latin America or any of the 90 countries where we distribute our equipment", says Sanz, accustomed to travel the world to explain the secrets of coffee making and Quality Espresso machines. The Training Department is also responsible for product demonstrations which are carried out at exhibitions or events like barista shows with other invited professionals. Furthermore, Sanz is approved by the SCAE to train café and restaurant personnel and other people interested in the world of coffee, and can certify baristas according to the standards of this prestigious organization, based in England.

About Quality Espresso

Quality Espresso is the owner of the Futurmat, Mairali, Italcrem and Visacrem brands and the joint owner of the Gaggia brand along with Gaggia, SpA. It is the largest manufacturer of professional espresso machines in Spain and one of the industry leaders worldwide. Founded in 1952, the company has 120 employees and exports to 90 different countries from its 17000 sq. meter factory in Barcelona.

Quality Espresso Barcelona manufactures all its machines following a traditional method that produces a professional, adaptable, innovative and high-quality product.

 

 

 

 

 

 
More information:

E. Aymerich Jou • Tel. 93 812 58 97 • 685 506 531 • This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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Certified Products

Quality Espresso offers products certified by independent laboratories and backed by an experience of over 60 years. Additionally, the activities and systems of Quality Espresso meet the requirements of ISO 9001:15