Smartia: The IoT for the coffee business

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Quality Espresso leads the Internet of Things in the coffee business with a platform providing full remote control of coffee machines

Quality Espresso, a leading company in the professional espresso coffee machine market, has made a strong commitment to implementing the IoT (Internet of Things) in the coffee business. To do so, it has developed the Smartia platform, making it possible to fully control coffee machines remotely.

Smartia’s goal is to improve the profitability of coffee businesses by leveraging the benefits of technology. The IoT is a concept that refers to connecting devices and daily objects to the Internet to be able to control them remotely. It is becoming increasingly common to purchase Internet-enabled home appliances and there is a future trend towards greater connectivity to make people’s lives easier. The Smartia platform is part of this trend and offers the tools and technology necessary to be able to control all the parameters of professional espresso coffee machines just by going online.

Smartia has many advantages for hotel and catering businesses. Smartia makes it possible to monitor the coffee consumption of every machine and understand customer behaviour and habits. This information is very useful for maximising revenue. Questions like: How many coffees have we made today? Why do I serve fewer coffees during the lunch shift? Why does one location sell more coffees than others? These indicators provided by Smartia can assist in decision-making to improve the profitability of coffee businesses.

And that’s not to mention to importance of cost control in hotel and catering businesses. Smartia can be used to facilitate and optimise planning for preventive maintenance and restocking with an eye to reducing costs. Moreover, Smartia gives you full control of the coffee machines, from geolocation to tell you where the machines are installed, to remote control of the operations, functionality and profitability of every one of them. You can perform comprehensive analysis with an intuitive control panel that lets you control all the indicators.

Quality Espresso had previously launched a first platform with remote connection, which it has now improved and named Smartia. We are witnessing a growing trend towards connectivity with estimates that there will be 6.1 billion connected users by 2020. This trend, in addition to the enormous benefits offered by connectivity, have led to the number of installations of the Smartia platform in all brands of Quality Espresso machines (Futurmat, Gaggia and Visacrem) having tripled in 2019. The company expects annual gains of over 20% in implementing the Smartia platform in its machines. This increase will be driven by the company's growth forecasts and new product launches. Smartia is a global platform that has already been installed in Quality Espresso machines in 9 countries: Spain, Portugal, Austria, Italy, France, UK, Belgium, USA, Germany.

With this project, Quality Espresso asserts its leadership in the professional espresso coffee machine market. Quality Espresso is a company with over 65 years of history that encompasses tradition and innovation, and is present in more than 90 countries.


About EVOCA Group

EVOCA Group is a world-leading manufacturer of professional coffee machines and a major international player in both the Ho.Re.Ca. and OCS sectors. The company markets its products through several brands (Necta, Wittenborg, Saeco, Gaggia, Ducale, SGL, Newis, Cafection, Visacrem and Futurmat), each with its individual identity and which are at the same time highly synergistic to its mission. Today EVOCA has over 10,000 customers in more than 140 countries around the world, 2,000 employees and revenues of over €450 million. Headquartered in Italy (Valbrembo - Bergamo), EVOCA has a global presence with nine production sites, six R&D centers and over 600 registered patents. In Spain, EVOCA Group is the owner of Quality Espresso, the Iberian market leader in the production and sale of traditional coffee machines and grinders; Saeco, a company focused on the out-of-home sector that can provide top solutions for Office, Ho.Re.Ca. and Automatic Vending venues; and Necta, a leading firm in the vending machine sector. 

About Quality Espresso

Quality Espresso is the owner of the Futurmat, Mairali, Italcrem and Visacrem brands and the joint owner of the Gaggia brand along with Gaggia, SpA. It is the largest manufacturer of professional espresso machines in Spain and one of the industry leaders worldwide. Founded in 1952, the company has 120 employees and exports to 90 different countries from its 17000 sq. meter factory in Barcelona.

Quality Espresso Barcelona manufactures all its machines following a traditional method that produces a professional, adaptable, innovative and high-quality product.



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Certified Products

Quality Espresso offers products certified by independent laboratories and backed by an experience of over 60 years. Additionally, the activities and systems of Quality Espresso meet the requirements of ISO 9001:15