Quality Espresso focuses on customers with the best After-Sales Service in the market of professional espresso coffee machines

User Rating: 0 / 5

Star InactiveStar InactiveStar InactiveStar InactiveStar Inactive

Quality Espresso, a leading company in the market of professional espresso coffee machines with its brands Gaggia, Futurmat and Visacrem, is boosting its focus on customers by strengthening the largest network of technical assistance points available in the market

For many hotel and catering businesses, coffee is an essential element of service that they cannot go without when there is a malfunction or maintenance required. That is why Quality Espresso is continuing to strengthen its Technical Assistance Department, a differential service featuring the greatest geographic coverage on the market with assistance points across the entire Iberian Peninsula and islands that are staffed by more than 250 specialist technicians. This allows the company to offer comprehensive service including everything from the installation of machines and grinders, adjustments, fine-tuning for the perfect coffee, installing water filters and/or purifiers, doing regular and preventive maintenance operations and even quick service for any incident with response time of between 2 and 24 hours depending on the issue.

Quality and excellence of service are key values of Quality Espresso’s Assistance Service. For that reason, and to offer comprehensive customer service, the company offers a full control panel for detailed monitoring of preventive maintenance on machines and possible incidents and repairs. This control panel is accessible remotely and can be used to keep track of all the assistance provided by type (for example: preventive actions, corrective actions, repairs, installations, etc.) and whether they are completed or open, the age of the machines installed, the geographic location of the machines and the number of service calls to each location, lists of the most common spare parts, and accurate predictions of preventive maintenance needs.

All of this is oriented towards ensuring that Gaggia, Futurmat and Visacrem customers get maximum performance from the most reliable professional espresso coffee machines on the market.

In addition to having tools for post-sales management, Quality Espresso is also seeking to enhance the personalised attention of its post-sales service. That has led the company to strengthen its immediate customer service offering by providing a Call Center available 365 days a year from 8:00 a.m. to 7:00 p.m. with experts on the line who can attend to any need or incident that may arise, resolving each issue with the speed required and with the support of a team of professional experts.

With these services, Quality Espresso is seeking to further differentiate itself from its competition by having the best Post-Sales Service and to reassert itself as the leading company on the market. Quality Espresso is a company with over 65 years of history that encompasses tradition and innovation, and is present in more than 90 countries. 


About EVOCA Group

EVOCA Group is a world-leading manufacturer of professional coffee machines and a major international player in both the Ho.Re.Ca. and OCS sectors. The company markets its products through several brands (Necta, Wittenborg, Saeco, Gaggia, Ducale, SGL, Newis, Cafection, Visacrem and Futurmat), each with its individual identity and which are at the same time highly synergistic to its mission. Today EVOCA has over 10,000 customers in more than 140 countries around the world, 2,000 employees and revenues of over €450 million. Headquartered in Italy (Valbrembo - Bergamo), EVOCA has a global presence with nine production sites, six R&D centers and over 600 registered patents. In Spain, EVOCA Group is the owner of Quality Espresso, the Iberian market leader in the production and sale of traditional coffee machines and grinders; Saeco, a company focused on the out-of-home sector that can provide top solutions for Office, Ho.Re.Ca. and Automatic Vending venues; and Necta, a leading firm in the vending machine sector. 

About Quality Espresso

Quality Espresso is the owner of the Futurmat, Mairali, Italcrem and Visacrem brands and the joint owner of the Gaggia brand along with Gaggia, SpA. It is the largest manufacturer of professional espresso machines in Spain and one of the industry leaders worldwide. Founded in 1952, the company has 120 employees and exports to 90 different countries from its 17000 sq. meter factory in Barcelona.

Quality Espresso Barcelona manufactures all its machines following a traditional method that produces a professional, adaptable, innovative and high-quality product.



More information:

This email address is being protected from spambots. You need JavaScript enabled to view it.


Cookies Policy

This website uses its own and third party cookies to facilitate navigation, analyze statistical data of the same and show content related to your preferences. We con-sider that if you continue browsing, you agree to their use. You can get more in-formation in our cookies policy. Learn more


Cookies are small text files that are generated on the USER's computer through your browser when it is connected to a web and that allow us to make the USER experience more efficient, as well as to know more information.

Cookies can be used to collect and store USER data while connected to provide the requested services and are not usually retained (session cookies), or to retain USER data for other future services and They can be retained for indefinite time (persistent cookies). Cookies may be own or third party.

There are several types of cookies:

Technical cookies that facilitate USER navigation and the use of different options or services offered by the website, such as identifying the session, allowing access to certain areas, facilitating orders, purchasing, filling out forms, registration, security, facilitating functionalities (videos, social networks…).

Personalization cookies that allow the USER to access the services according to their preferences (language, browser, configuration ...).

Analysis cookies that allow anonymous analysis of the behavior of web USERS and that allow USER activity to be measured and navigation profiles to be developed in order to improve websites.

Advertising cookies that allow the management of advertising spaces on the web.

Customized advertising cookies that allow the management of advertising spaces on the web based on the behavior and USER browsing habits, where your profile is obtained and allows you to customize the advertising that is displayed in the USER's browser.

Specifically, this website uses session cookies, techniques, personalization and analytics.

The USER can configure his/her browser to be notified on screen of the reception of cookies and to prevent the installation of cookies on his hard drive. Please refer to your browser's instructions and manuals for further information. Although these procedures are subject to updates by browser developers, you can help:

- Internet Explorer: Tools, Internet Options and privacy.

- Chrome: Settings, show advanced options and privacy.

- Firefox: Tools, options and privacy.

- Safari: Tools, preferences and security.

Certified Products

Quality Espresso offers products certified by independent laboratories and backed by an experience of over 60 years. Additionally, the activities and systems of Quality Espresso meet the requirements of ISO 9001:15