Quality Espresso, a leading company in the market of professional espresso coffee machines with its brands Gaggia, Futurmat and Visacrem, is boosting its focus on customers by strengthening the largest network of technical assistance points available in the market

For many hotel and catering businesses, coffee is an essential element of service that they cannot go without when there is a malfunction or maintenance required. That is why Quality Espresso is continuing to strengthen its Technical Assistance Department, a differential service featuring the greatest geographic coverage on the market with assistance points across the entire Iberian Peninsula and islands that are staffed by more than 250 specialist technicians. This allows the company to offer comprehensive service including everything from the installation of machines and grinders, adjustments, fine-tuning for the perfect coffee, installing water filters and/or purifiers, doing regular and preventive maintenance operations and even quick service for any incident with response time of between 2 and 24 hours depending on the issue.

Quality and excellence of service are key values of Quality Espresso’s Assistance Service. For that reason, and to offer comprehensive customer service, the company offers a full control panel for detailed monitoring of preventive maintenance on machines and possible incidents and repairs. This control panel is accessible remotely and can be used to keep track of all the assistance provided by type (for example: preventive actions, corrective actions, repairs, installations, etc.) and whether they are completed or open, the age of the machines installed, the geographic location of the machines and the number of service calls to each location, lists of the most common spare parts, and accurate predictions of preventive maintenance needs.

All of this is oriented towards ensuring that Gaggia, Futurmat and Visacrem customers get maximum performance from the most reliable professional espresso coffee machines on the market.

In addition to having tools for post-sales management, Quality Espresso is also seeking to enhance the personalised attention of its post-sales service. That has led the company to strengthen its immediate customer service offering by providing a Call Center available 365 days a year from 8:00 a.m. to 7:00 p.m. with experts on the line who can attend to any need or incident that may arise, resolving each issue with the speed required and with the support of a team of professional experts.

With these services, Quality Espresso is seeking to further differentiate itself from its competition by having the best Post-Sales Service and to reassert itself as the leading company on the market. Quality Espresso is a company with over 65 years of history that encompasses tradition and innovation, and is present in more than 90 countries. 

About EVOCA Group

EVOCA Group is a world-leading manufacturer of professional coffee machines and a major international player in both the Ho.Re.Ca. and OCS sectors. The company markets its products through several brands (Necta, Wittenborg, Saeco, Gaggia, Ducale, SGL, Newis, Cafection, Visacrem and Futurmat), each with its individual identity and which are at the same time highly synergistic to its mission. Today EVOCA has over 10,000 customers in more than 140 countries around the world, 2,000 employees and revenues of over €450 million. Headquartered in Italy (Valbrembo - Bergamo), EVOCA has a global presence with nine production sites, six R&D centers and over 600 registered patents. In Spain, EVOCA Group is the owner of Quality Espresso, the Iberian market leader in the production and sale of traditional coffee machines and grinders; Saeco, a company focused on the out-of-home sector that can provide top solutions for Office, Ho.Re.Ca. and Automatic Vending venues; and Necta, a leading firm in the vending machine sector.